MONTHLY POWER PASS FAQs
Think Big Picture!!
The Monthly Power Pass is the most cost-effective option if you are committed to your practice and plan to attend on a weekly basis. If you look at your pass as a long-term commitment (as opposed to month to month), even with taking into consideration vacations, business travel and the occasional cold or flu, the per class rate cost in most cases turns out to be lower than a Drop-In or 10 Class Card.
Is there a commitment to sign up for a Monthly Power Pass?
You can cancel your monthly pass subscription at any time with thirty (30) days written notice. Once purchased, there are no refunds. (If you cancel in the middle of a billing cycle your pass will still be active until the end of your current month’s billing cycle. Refunds are not issued if you cancel before your current month’s expiration date.) Keep in mind that you lose any discount offer that you currently have.
Are the Monthly Power Passes on auto-pay?
Yes, all Power Passes are on auto-pay using your debit or credit card, and charged monthly.
Gift certificates or account balances cannot be used for monthly auto renew payments.
As stated above, please notify in writing at least thirty (30) days in advance to avoid a new charge.
Am I able to change my monthly pass?
You can upgrade to the next level at any time, even during the current month by paying the difference. There is no extra charge to change your pass level other than the price difference between the two memberships.
If you want to drop down a level, you can only do so at the beginning of the next pay period. You will need to email Lyn requesting to cancel your current membership at least (30) days in advance. You can then sign up for a new pass option. Discounts are not transferred when you downgrade your pass and you will be charged the current regular price.
How much in advance do I need to notify you to cancel my Power Pass?
If you are in need of canceling your Power Pass, you must provide thirty (30) days notice or your account will be charged for the continuing month. No refunds are issued. Cancellation must be in writing. Email: lyn@lynkehoepoweryoga.com. Refunds are not given, partial or full, if you choose to cancel mid-month. You will no longer be eligible for the ‘first timer’ pricing if you choose to sign up in the future.
If I miss one week am I able to roll my missed days to another week within the month?
Yes. Missed classes can be made up as long as it is within one month. Classes cannot be made up or carried over if you change your Power Pass to a different level or if you cancel.
Because the system is not set up to keep track of missed classes, if you would like to make up a class you will need to email lyn@lynkehoepoweryoga.com to manually add you to a class.
Please email at least 48 hours in advance with your request.
If your plans change, you are able to cancel yourself out of the make up class reservation just like any other class. (You do not need to email Lyn.)
Am I able to put my Power Pass on hold?
In the case of illness/injury only, you can put your Power Pass on hold (suspend payment) for a minimum of thirty (30) days with a maximum time of three (3) months. A doctor’s note will be required. Please notify the studio immediately as we can only suspend a pass from the date you notify us forward.
After three (3) months your pass will be cancelled and you will lose the first timers lower monthly rate.
If you choose to sign up for a monthly pass at a later date, you will pay the current going rate as posted on the website.
Please note: auto-renew passes are not extended when the studio closes because of weather or other emergencies. And we do not pause passes for vacations, work travel, etc. You will have the same opportunity to make up classes.
Can I share my pass?
Passes cannot be shared.